We are experiencing unusually high call volumes

Experiencing? Experiencing? Why should we care what they are experiencing? It's not as if they'd said "We are experiencing an unusually severe storm off the coast of Newfoundland which has already dismasted our vessel and is threatening to drive us onto the rocks, in which event we will all surely perish." If they'd said that, we might have taken an interest in what they were experiencing. We might even have tried calling the Coast Guard to see whether assitance could be rendered. But it's only phone calls. What's to experience? Some lights blinking on a console? And why volume of calls? A telephone call is an occurence, an event. Events have frequency, but they don't have volume, whether high, wide or deep. So next time someone says "Your call is important to us," remember, what they really mean is that we have hired insufficient staff to serve our customers' needs without causing them inconvenience and annoyance, but be sorry for us because we are "experiencing an unusually severe storm of calls off the coast of Newfoundland which if attended to promptly would adversely affect our bottom line, not to mention our directors' bonuses."